Bugs & feedback
Use our feedback form to describe what happened, which screen you were on, and attach screenshots if helpful. Include your device model and app version when you can.
Support
Help with Trace
Trace is available on the App Store and Google Play. If something is not working, you have a question about your account, or you want to share an idea, use the options below — we read every submission.
Beta access
Trace is on the App Store and Google Play. You can also join the beta testing waitlist for early access to new builds and features. If you already signed up, watch your inbox — we email when your invite is ready.
Account & sign-in
Trace uses email sign-in. For password reset or verification issues, use the link in the email from Trace. If links expire, request a new one from the sign-in screen in the app.
Common questions
Is Trace free during beta?
Yes. Beta access is free while we build with early testers. We will communicate clearly before any paid features ship.
How do I delete my account?
Delete your account in the app: Profile → Settings, scroll down, expand Rarely needed, then follow the delete steps. Full instructions and data details are on our account deletion page.
Where are privacy & terms?
Read our Privacy Policy, Terms of Use, and Community Guidelines. You can also manage cookie preferences from the link in any page footer.